Senior Leadership

As part of the Senior Leadership, one of your responsibilities is that you can work at the Help Desk station in HQ, also known as FTHD.

It is important that you are informed of your new responsibilities before filling the Help Desk.

There are some basic information on the topic of the Help Desk.
The Help Desk assists members with Habbo or CSI related questions, concerns or issues they might have.

Help Desk also provides information and if someone wants to request to iC members of staff (i.e Badge Admin, Discord Admin, Portal Admin, etc.).

Remember that the Help Desk is for Habbo/CSI related questions ONLY. Utilizing the desk to socialize is prohibited. When answering questions at FTHD, please be sure that you’re giving out accurate info to employees.
If you don’t know the right answer, don’t be shy to seek for assistance to help answer the question.

There are some common questions that are inquired at the Help Desk.

1.When is CSI’s pay time?
Answer: 2am, 8am, 2pm and 8pm EST.
If you live off another timezone, head to the website. Important Links> Pay Policy and there will be a time converter for your timezone.

2. How can I get a trading pass?
Answer: Go to csihabbo|com and refer to Trading Pass Guide. Under Resources> Guides> Trading Pass Guide. I can also help you through how to activate you trading pass if you want.

3. How much is pay?
Answer: Pay ranges between 1-10c per pay line and is determined by your rank, and productivity within the agency. You can go to csiofficialhabbo|weebly|com to see how much pay for your rank. Under Important Links> Pay policy.

4. How do I apply for LOA?
Answer: First, submit a request for LOA on portal|eternalhub|com and click actions, You will see the Request LOA. Next, request the LOA badge and add LOA to your motto once a LOA admin approves your request.

We also have LOA guide on our website under Resources> Guides> LOA Guide.

5. How do I sign up for Discord?
Answer: Firstly, Go to csihabbo|com then click the Resources> Discord. Once you click it, You can register/sign in your account by clicking the login and register. Once you have logged in/ registered, you will be directed to an invite link to join the server.

6. How do I get badge accepted?
Answer: You can utilize the #request channel on Discord to ask for Badge Admin. If you’re not apart of Discord, I can request it for you.

7. I was just pay banned, may I know why?
Answer: Please seek out the payer who paybanned you for the reasoning behind your payban.

Please refer to this guide if you need assistance at the help desk.
If you don’t know the answer to a question, don’t hesitate to ask another Senior Leadership Member or Elective. They’re most-likely happy to help you out.